Fastest way to reach us: support@basity.net. We usually reply within 2 business days.
Open Settings → Restore purchases inside the app. Make sure you're signed in with the same Apple Account that made the purchase.
Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → PunchCraft Pro → Cancel. Deleting the app does not cancel a subscription.
Elements marked with ✨ are final forms — they're the end of their branch and can't be combined further. Everything else is fair game: if a combo doesn't click, it just isn't discovered yet.
Energy refills automatically over time (1 every 2 minutes). Re-merging elements you've already discovered is always free. PunchCraft Pro removes the energy limit entirely.
Progress is stored on your device. If you deleted the app, Apple's app data was removed with it and we're unable to restore it — we don't keep copies of your data (see our Privacy Policy).
Email support@basity.net with a screenshot if you can. Element ideas are welcome — the funniest ones make it into updates.